FAQ
Frequently Asked Questions
Last Updated: April 22, 2026
1. Contact & Support
How can I contact Varvello Mode?
You can reach us by email at info@varvello-mode.com. Our customer support team is happy to assist you with any questions regarding your order, products, or general inquiries.
2. Shipping & Delivery
Do you ship worldwide?
No, we currently offer shipping within Canada only.
Where are the products shipped from?
All Varvello Mode products are shipped from our main warehouse, ensuring reliable delivery for our Canadian customers.
How long does delivery take?
Estimated delivery time within Canada is 7–10 business days. Orders are processed Monday through Friday within 1–3 business days.
3. Orders & Payments
Which payment methods do you accept?
We accept: VISA, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All payments are processed securely using encrypted systems.
Can I modify or cancel my order?
Any changes or cancellations must be requested within 24 hours of placing your order. After this period, modifications may not be possible as the order may already be in process.
4. Returns & Refunds
How can I return an item?
To initiate a return, please email us at info@varvello-mode.com. Return requests must be approved before sending any items back. Please refer to our Refund & Return Policy for full details.
What if my item is defective or damaged?
If you receive a defective or incorrect item, contact us immediately with your order number and clear photos of the issue. We will arrange a replacement or refund once the item is returned.
When will I receive my refund?
Refunds are typically processed within 7 business days after we receive your returned item. The refund will be issued to your original payment method.
5. Security & Privacy
At Varvello Mode, your privacy is extremely important. We use secure payment systems and handle all personal information in accordance with applicable Canadian data protection laws.
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